Sonesta Hotel Osorno
손님 리뷰
Due to airline flight reschedule, we arrived later than expected -- this was not an issue, as my reservation was still in place. Our room was very large, comfortable and spotlessly clean. Breakfast was outstanding, with so many choices of what to eat as well as healthy eating choices. And when I asked for "cream" for my tea, I was given the real thing, not whole milk or half-and-half -- and they remembered this every subsequent morning!!! Such a wonderful consideration! The Manager came to our (Raquel) table, introduced herself and was always present as we were coming and going for our visits with our friends. The cleaning staff was a great help, especially with the repositioning of the shower head and how to reset the thermostat. This was also followed up almost immediately from what we assumed to be the floor manager to be certain that we were comfortable. My friend and I are "mobility impaired" and it was a very, very pleasant surprise to have such close personal attention paid to our needs., even at checkout. We have never had such positive personal attention paid to us at any hotel we have stayed in the past 15+ years. And the price quoted was the actual cost for our stay -- AMAZING! Thank you, thank you, thank you!!!
Kate
2024년 12월
We thought the location was closer to the highway, but found out it was closer to the center of the city. The parking of the hotel is right in front of the entrance or also in the underground parking that is free for the guests. The staff were all very helpful, accommodating and always smiling. The complimentary drinks including coffee on our (each?) floor was really appreciated especially with cold and hot filtered water. The room was huge and we had a view to the river that was nice. Definitely will stay again if happens!
Dmi3y
2024년 8월
Comfort Extra spacious breakfast was very good The welcome drink is a nice added touch Nice to have restaurants and shoppes next to the hotel One particular store that had tons of liquor was even less expensive than stores in the capital of Santiago
Ricardo
2025년 4월
the staff is very attentive and customer oriented. Raquel and Pauline are outstandingly good and always try to do their utmost to make clients happy and make sure they feel welcome. Haven‘t seen this kind of dedication very often. Breafast is good with a great variety. Some of the staff try to make up for their lack of understanding of the English language with creativity. Cook‘s restaurant very good with slightly oversized portions but good value for money and cheaper than the inhouse restaurant
Timo
2023년 6월
The hotel is attached to a cassino, we didn’t know that. No information on Booking.com. We booked this hotel, because it was the best accommodation we could find. We asked for an upgrade, it was the end of our trip and we need a quite place with good view of the city. We got it. Good variety of food for breakfast. The management surprised me with a beautiful tray with champagne, cheese, smoke meat and a slice of BF cake to celebrate my birthday. The staff were fantastic. Some restaurants in the complex to have a meal. No need to leave the facility.
Maria
2023년 3월
The staff is by far one of the best we’ve ever encountered in many years of international travel. The manager greets you every morning, the staff at the restaurant are attentive, front desk helpful and the housekeeping does a fabulous job keeping the very large rooms tidy and clean.
Janaina
2023년 6월
This a very good 4-star hotel, in a quite location and with two restaurants. We staid one night: a stop in our trip from Conguillio to Chiloe. The two-queen room and the bathroom were spacious and comfortable, wi-fi excellent. One restaurant offers a very good dinner-buffet (a bit expensive). The staff was kind and helpful.
Riccardoforte
2024년 1월
very nice hotel, super clean and big rooms, staff very friendly and the location is nearby the city center. We recomend the hotel to families but also to business travellers. the hotel is located into a casino center with restaurants and amenities.
Caon
2023년 5월
Comfortable rooms, friendly staff and good breakfast
Matthias
2024년 1월
Elegant, clean and comfortable rooms, breakfast was great
Agm
2024년 1월
예약하기